Privacy policy



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1. Welcome to Alibaba (individuals and groups, "Alibaba", "us", "us" or "us"). Alibaba assumes responsibilities in accordance with applicable privacy laws and regulations ("Privacy Law") and is committed to respecting the privacy and concerns of all users of Alibaba's websites and mobile applications ("Platform") (we focus on the platform and the services we provide on it, called "Services"). You refer to users who have registered accounts to use our services, including buyers and sellers (individuals and companies, users "you" or "you"). We recognize the importance of the personal data you provide us, and take it as our responsibility to manage, protect and process your personal data. This Privacy Policy ("Privacy Policy" or "Privacy Policy") aims to help you understand how we collect, use, disclose and/or process the personal data you provide to us now and in the future, and to help you make a decision before providing us with any of your personal data.

1.2. "Personal data" or "personal data" refers to personal data, whether true or not, which can be determined from this data or other information that has been or may be obtained from this data and the organization. Common examples of personal data include name, ID number and contact information.

1. By using the service, registering our account, accessing our platform or accessing the service, you acknowledge and agree that you accept the activities, requirements and/or policies specified in this privacy policy, and you agree that we collect, use, disclose and/or process your personal data, as described in this article. If you do not agree to the handling of your personal data as described in this privacy policy, please do not use our service or visit our platform. If we change our privacy policy, we will inform you, including publishing the changed or revised privacy policy on our platform. We reserve the right to modify this privacy policy at any time. To the maximum extent permitted by applicable laws, your continued use of the service or platform (including registration) means that you agree and accept the changes to this privacy policy.

1.4 This policy applies to other notices, contract terms and consent terms related to the collection, storage, use, disclosure and/or processing of your personal data, and it is not intended to replace these notices or terms unless we explicitly state.

1.5 This policy applies to buyers and sellers who use services, unless otherwise specified.

2. When does Alibaba collect personal data?

2.1 We will/may collect your personal data:

When you register and/or use our service or platform, or open an account with us;

Any form submitted by you, including but not limited to applications or other forms related to any of our products or services, or online or physical submission;

When you sign any agreement or provide any other documents or information related to our interaction or use of our products and services;

When you interact with us, such as by telephone (which can be recorded), letters, faxes, face-to-face meetings, social media platforms and emails, including when you interact with our customer service staff;

When you use our electronic services, or interact with us through our applications, or use the services on our platform. This includes but is not limited to cookie that we may deploy when you interact with our applications or websites.

When you allow your device to share information with our applications or platforms;

According to the provider's policy, when you associate your Alibaba account with your social media or other external accounts or use other social media functions;

When you trade through our service;

When you provide us with feedback or complaints;

When you sign up for the competition; Or. .

If you submit your personal data to us for any reason.

The above contents are not exhaustive, but some cases in which personal data may be collected will be listed.

3. What personal data does Alibaba collect?

3. Personal data that Alibaba may collect include but are not limited to:

Name;

E-mail address;

Date of birth;

Invoice and/or delivery address;

Bank account and payment information;

Telephone number;

Gender;

Information sent or related to devices used to access our services or platforms;

Information about your network and the people and accounts you interact with;

Images or audio or video recordings;

Government's identity card

3.2 You agree not to submit any inaccurate or erroneous information to us, and you agree to notify us of any such inaccurate or changed information. We reserve the right, at our sole discretion, to request additional documentation to verify the information you have provided.

3.3 If you use your social media account ("Social Media Account", link your Alibaba account with your social media account or use any social media features Alibaba) to register as a user of our platform, we may access information about you that you voluntarily provide to your social media account provider in accordance with the provider's policy. provide that, and we will at all times manage and use any such personal data in accordance with this policy.

3.4 If you do not want us to collect the above information/personal data, you can withdraw at any time by notifying our data protection officer in writing. Further information about opting out of this information can be found under "How you can withdraw consent, delete, request access to or amend the information you have provided to us ?" However, please note that choosing to opt out or withdraw your consent to our collection, use or processing of your personal data may affect your use of the services and platforms. your. For example, failure to collect location information will result in disabling its location-based features.

4. Other data collection

4.1 Like most websites and mobile applications, when you browse our website, your device sends information that is recorded by the web server, which may contain data about you . Typically, but not limited to, this information includes your device's Internet protocol (IP) address, computer/mobile operating system and browser type, mobile device type, capabilities of your mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) of your mobile device, the addresses of recommended websites (if any), pages you visit on our website and mobile applications, and sometimes including if you are logged in, this information will be associated with your personal account. This information is also included in content statistics so we can see how our site is used by visitors.

4.2 Our mobile application may use technologies such as GPS, Wi-Fi to collect accurate information about the location of your mobile device. We collect, use, disclose and/or process this information for one or more purposes, including, without limitation, location-based services you request, providing you with content that matches your location, or allows you to share your location with other users as part of our mobile application services. For most mobile devices, you can withdraw our consent for your location information through your device settings. If you have any questions about how to disable location services on mobile, please contact your mobile service provider or device manufacturer.

4.3 When you view web pages on our website or mobile applications, when you view content, advertising and access other software on our platforms or through our services, most All similar information will be sent to us (including, but not limited to, IP address, operating system, etc.). ); However, your device sends us information about the content, ads viewed and/or software installed on the service, as well as the platform and time.

5. COOKIES:

We or our authorized service providers and advertising partners may from time to time use cookies or other features to allow us or third parties to collect or share information about your use of our services or platforms. These features help us improve the platforms and services we offer, help us offer new services and features, and/or enable us and our advertising partners to provide you with more relevant content, including through re-promotion. Cookies are identifiers stored on your computer or mobile device that record data about your computer or device, how and when you use or access a service or platform, how many people and other activities within our platform. We may link cookie information with personal data. Cookies also link to information about the items you have chosen to purchase and the websites you have visited. This information is used to track your shopping cart, deliver content of interest to you, allow our third-party advertising partners to post advertisements on websites across the Internet, analyze data and track track your service usage.

5.2 You can refuse to use Cookie by selecting appropriate settings on your browser or device. However, please note that if you do this, you may not be able to make full use of the functions of our platform or service.
6. How do we use the information you provide us?

6.1 We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

Review and/or handle requests/agreements between you and us, or your transactions or communications with third parties through services;

Manage, operate, provide and/or control the use and/or access to our services and platforms (including but not limited to remembering your preferences), as well as your relationship with us and user accounts;

Respond, handle, handle or complete transactions and/or meet your requirements for certain products and services, and notify you of service problems and abnormal account behavior;

Comply with our terms of service or any applicable end-user license agreement;

Protecting personal safety and the rights, property or safety of others;

For the purpose of identifying, verifying, testing or understanding customers;

Evaluate and decide your credit status and credit product risks;

Maintain and manage any software updates and/or other updates and support we may need to ensure the normal operation of our services;

Handle or promote customer service, fulfill your instructions, and handle or respond to any request (or statement) generated by you or your representative;

Contact you by telephone, SMS and/or fax, email and/or post, or other means to manage and/or control your relationship with us or use our services, for example, but not limited to providing you with management information related to our services. You acknowledge and agree that we can communicate by sending you letters, documents or notices, which may involve disclosing some of your personal data for similar delivery, as well as on the outer envelope of the envelope/package;

Allow other users to interact with you, contact or view some of your activities on the platform, including notifying you when others send you private messages, commenting on you on the platform or contacting you by using social functions on the platform;

Conduct research, analysis and development activities (including but not limited to data analysis, investigation, product and service development and/or resume) to analyze how you use our services, recommend products and/or services related to your preferences, improve our services or products and/or improve customer experience;

Allow audits and surveys in other fields to verify the size and structure of the target audience and understand their experience of Alibaba services;

Marketing and advertising. In this respect, Alibaba (and/or its affiliates) conducts marketing or promotion through various media and media modes, regardless of whether these products or services are existing or future, with marketing and promotion information and materials related to products and/or services (including but not limited to third-party products and/or services that Alibaba may cooperate with or contact). You can unsubscribe from marketing information at any time by using the unsubscribe function in electronic marketing materials. We may use your contact information to send us and related companies communication or marketing materials related to us;

Comply with legal procedures, or comply with or require the provisions of any applicable law, government or any relevant jurisdiction, or we have reasonable reasons to believe that disclosure is necessary, including but not limited to complying with any legal disclosure requirements binding on Alibaba or Alibaba's affiliates or subsidiaries (including, if any, showing names, contact information and company details);

Provide statistical and research data for internal reporting and/or archiving requirements;

Conduct other review or screening activities (including but not limited to background review) according to legal or regulatory obligations or legal requirements or risk management procedures that we may implement;

Audit our services or Alibaba's business;

Prevent or investigate any actual or suspected violation of our terms of use, fraud, illegal activities, inaction or misconduct, whether these acts are related to the use of our services or any other problems caused by your relationship with us;

Respond to any threat or actual request to Alibaba, or any other request related to content that infringes the rights of third parties;

6. You acknowledge, agree and agree that Alibaba can access, store and disclose your account information and content.

(a) Comply with legal procedures, if required by law or court order or by any regulatory agency or government with legal jurisdiction, or if there are sufficient reasons to believe that the storage or disclosure of such access is reasonable and necessary:

(b) Comply with the requirements of any government or regulatory agency that has jurisdiction over Alibaba;

(c) Implement Alibaba's Terms of Service or this Privacy Policy;

(d) Respond to any threats or actual demands against Alibaba, or any other demands concerning infringement of the rights of third parties;

(five) to meet your customer service requirements; (f) Protect the rights, interests, property or personal safety of Alibaba, users and/or the public.


6.3 As the purpose for which we will/may collect, use, disclose or process your personal data depends on the situation at that time, these purposes may not appear on it. However, when you agree, we will inform you of other purposes, unless privacy laws that allow data processing may be applied without your consent.


7. How does Alibaba protect and retain customer information?


7.1 We take various security measures to protect personal data in our system. Your personal data is stored in a secure network, and only a few people with special access rights to these systems can access it. However, absolute security is inevitable.


7.2 We will keep personal data in accordance with the confidentiality law and/or other applicable laws. In other words, we will destroy or delete the contents of your personal data if we reasonably determine that (i) the storage of the personal data no longer meets the purpose for which we collected it; Do not need to be reserved for any legal or commercial purpose; (iii) There is no other legitimate right to guarantee the storage of such additional personal data. If you stop using the platform, or your platform and/or service license is terminated or revoked, we may continue to store, use and/or disclose your personal data in accordance with this privacy policy and our obligations under the privacy law. We can handle your personal data safely in accordance with applicable laws without notifying you.

8. Does Alibaba have the confidence to provide a fast track for governments around the world?

8. In order to carry out business activities, we/we may need to use, process, disclose and/or transmit your personal data to our third-party service providers, agents and/or our affiliated companies or affiliated companies, and/or other third parties outside China or China for one or more of the above purposes. Third-party service providers, agents and/or affiliated companies and/or other third parties will process your personal data on our behalf or for one or more of the above purposes. We strive to ensure that third parties and our affiliated companies protect your personal data from unauthorized access, collection, use, disclosure, processing or similar risks, and we only keep your personal data for the above purposes. Third parties include, but are not limited to:

Subsidiaries, subsidiaries and their subsidiaries;

Buyer or seller, on your trading or interactive platform, or the buyer or seller participates in using your service for the above purposes;

Other users use our platform for one or more of the above purposes;

Contractors, distributors, service providers and other third parties we use to support our business activities. These include, but are not limited to, parties that provide administrative or other services to us, such as postal companies, logistics service providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology companies and data centers;

The government or regulatory agency that has jurisdiction over Alibaba, or other agencies authorized in accordance with Article 6. 2;

If we merge, split, reorganize, reorganize, dissolve or sell or transfer part or all of Alibaba's assets, or as part of going concern, or as part of bankruptcy, payment or similar procedures, Alibaba's personal data related to our service users will also be transferred to buyers or other heirs; Or partners in commercial asset transactions in which Alibaba or any of its affiliated companies or subsidiaries participate; And third parties to whom we provide information for one or more purposes, and third parties who collect and process your personal data for one or more purposes.

8.2 We may share user information with our advertising partners and third-party suppliers for advertising, marketing and/or other plans, including statistics and demographic information about our users and their use of services.

8.3 For the avoidance of doubt, if privacy laws or other applicable laws allow organizations like ours to collect, use or disclose your personal data without your consent, such permission will continue to apply. We may use your personal data for accepted legal reasons, including complying with our legal obligations, fulfilling our agreement with you, exercising our right to use these data beyond your data protection authority, or related to legal requirements when necessary.

8.4 A third party may prevent or illegally access personal data transmitted to or contained in the website, may have technical failure or expected operation failure, or may access, abuse or misuse information not caused by us. However, we will take reasonable security measures to protect your personal data according to the requirements of the secrecy law; However, absolute security is inevitable, for example, but not limited to, when dissatisfied elements are illegally leaked through malicious and complex hackers instead of our mistakes.

8.5 Alibaba allows you to share YouTube videos ("YouTube data") on Alibaba. To promote this, Alibaba uses YouTube's API service. By sharing content on YouTube, you agree to abide by Google's privacy policy (http://www. Google. com). Google. com/policy/privacy)。

8.6 users (including any employee, representative, any other person acting on behalf of the user) use this service and have the ownership of other users' personal data described in Alibaba's Terms of Service ("Recipients agree that they will (i) abide by all applicable privacy laws related to any such data, including collecting, processing, storing or transmitting such data; (ii) Allow Alibaba or its users to collect their personal data (the "discloser") in order to delete the collected data from the database of the recipient; (iii) Allow Alibaba stores


8.7 Notwithstanding any provision of this Agreement, the Seller (including any employee, representative, representative acting on behalf of or on behalf of the user or any other person) must abide by all applicable privacy laws, and (i) without the prior written consent of the Buyer and Alibaba, the Buyer's personal data shall not be used for any personal data received by the Buyer from Alibaba, except for meeting and fulfilling the Buyer's request to meet, process, process or complete the transaction; (ii) Avoid using such information to contact buyers outside the Alibaba platform; (iii) Without the prior written consent of the Buyer and Alibaba, the personal data of the Buyer shall not be disclosed to any unauthorized third party; (iv) Take adequate security measures to protect the personal data of each Alibaba user, only for the above purposes and abide by the confidentiality law, and delete the data or return it to Alibaba at the request of Alibaba or immediately after the transaction is completed; (v) Notify Alibaba's personal data protection officer. Shopingmall@gmail。 If any potential data leakage or other loss of such user data occurs.